Shipments And Returns


Your pack shipment

All the printhead is come with manufacture warranty ( term and condition)
We also provide a guarantee to all our products for 7 days, after the product up in the hands of the buyer. If the product is problematic or not genuine, or would like to replace with another product.We also complement the print head with a demo CD, the procedures for the installation of some kind of machine.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Delivery Time Of Shipping


Shipping and Delivery

To insure that you receive the item(s) in perfect condition, we carefully package and protect every item with quality packing material. We make every effort to package all items in the best and safest way possible to protect them in transit and insure their safe arrival. Orders will be shipped via expedited shipping with insurance, package tracking, and delivery confirmation.

We insure every shipment to prevent any damage to the items in transit. When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping cartons to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier.


Orders Processing and Shipping Time

Orders take approximately 1-2 business days to process before they are shipped out. Orders placed on Saturday and Sunday will be processed on the following Monday.

Orders will be shipped with shipping insurance, package tracking, and delivery confirmation. All items are very carefully wrapped, packaged, and boxed to insure safety in transit and guarantee safe arrival to our customer's location. Shipping time is about 3 to 5 business days. For total transit time please add processing time to shipping time.



We guarantee the products to be new and with full warranty. All items are checked for mint condition, operation and appearance prior to shipment. All returns and cancellations that are not the fault of AuthenticPrinthead will be subject to a 20% restocking/cancellation fee. All packaging and boxes must be in perfect condition and items cannot have been used or clothing worn for us to accept any returned or canceled items. Shipping charges for any returned merchandise will be the responsibility of the purchaser except in the case a wrong or defective item was shipped.


If you receive a defective or incorrect item, please contact us as soon as possible, within 10 days from the delivery date. You must contact us first for an RMA # (Return Merchandise Authorization No.) so that we understand the nature of the return when receiving it. We will ask you to ship the item back to our location.

Once we receive the original item we will work to exchange it for the same item as soon as possible. If a similar item is not available, we will refund the full price of the item to you.


Once an order has been confirmed as being received by us and the customer has provided payment information to us, we then accept this as a purchase agreement. If the customer decides to cancel the entire order (or an item from an order), a 20% restocking/cancellation fee will apply. Shipping charges are not refundable. Furthermore, if a customer cancels an order after it is delivered, the customer is responsible for all shipping charges (with insurance and signature confirmation) back to AuthenticPrinthead.